Refund and Cancellation Policy

Last Updated: September 2, 2025

1. Introduction

At Yahya Masri Technologies, we value our clients and strive to deliver high-quality services that meet and exceed expectations. This policy outlines the terms and conditions for service cancellations and refund requests, ensuring transparency and protecting the rights of all parties involved.

2. Scope of Policy

This policy applies to all services we provide, including but not limited to:

• Website design and development.
• Custom software solutions.
• Digital marketing and advertising campaigns.
• Search Engine Optimization (SEO) services.
• Hosting and maintenance services.

3. Cancellation Policy

• Before Project Commencement: Clients may cancel the service and receive a full refund if the project has not yet started.
• After Project Commencement: If the project has already started, the cost of the work completed up to the cancellation date will be deducted, and the remaining balance (if any) will be refunded.
• Ongoing Services (e.g., hosting or ad campaigns): Cancellation requests must be submitted at least 14 days before the renewal date to avoid charges for the next billing cycle.

4. Refund Policy

• Digital Services: Due to the nature of digital services, refunds may not be available once the work has been delivered or a significant portion has been completed, unless there is a clear breach of the agreed terms.
• Errors or Deficiencies: If a service is found to have errors or deficiencies caused by us, we will either fix the issue, re-deliver the service at no extra cost, or issue a partial/full refund depending on the case.
• Non-Refundable Payments: Certain fees, such as domain registration, third-party software licenses, or paid advertising costs, are non-refundable.

5. Request Procedure for Cancellation or Refund

• All requests must be submitted in writing via email to: info@yahya-masri.com
• Requests must include: Client name, invoice or contract number, service description, and reason for cancellation or refund.
• Requests will be reviewed, and a response will be provided within 7 business days.

6. Exceptions

• This policy does not apply if the client violates our Terms & Conditions or breaches contractual obligations.
• Refunds will not be issued for cancellations caused by circumstances beyond our control (e.g., legal changes, government restrictions).

7. Policy Amendments

We reserve the right to modify or update this policy at any time. Any changes will be posted on this page with an updated revision date.